Once your order has shipped, you will receive an email containing a tracking number and link to track your package.
To check the status of an order you’ve recently placed online or over the phone, please email firstname.lastname@example.org for help.
Or you can log into your control panel to check on the status of your order. Our control panel is open 24 hours a day for your convenience!
*Unfortunately we can not deliver on a bank holiday. In this instance please expect your delivery on the next working day.
Due to licensing rights, we cannot sell outside of the U.S.
In stock items ordered before 12pm Pacific will be shipped that same day, and scheduled to arrive the 1-3 business day. US Only.
As a part of our commitment to our nation's military, we gladly ship to APO/FPO addresses. However, discounted shipping rate applies only to the 48 contiguous states. In stock items ordered before 11am Pacific will be shipped that same day, and scheduled to arrive within 7-14 business days.
Do you deliver to P.O. boxes?
No, sorry, we do not deliver to P.O. boxes for security reasons.
Returns & Exchanges
All unopened, unused items, and in original packaging can be returned within 14 days of receipt of products. Customer is responsible for return shipping charges.
Please call us right away (or within 14 days) if you have changed your mind about the product(s). Be sure to return the product(s) with your invoice within 14 days. Once we have received the product(s) and confirmed that it is in resellable condition, we will send you the refund. Please note, we are not able to refund the shipping cost of the product(s) sent to you and returned to us.
The following are FINAL sale: Sale items, skincare & feeding products, cloth diaper, stroller & car seat, electronics & special order items. Please feel free to contact us about our Exchange Policy before placing your order.
All items are under the manufacturer's warranty. Most manufacturers do not allow us to carry any parts or take back defective items, but we are here to help! If an item arrives or becomes damaged within the warranty timeframe, we will help guide you on how to contact the manufacturer to initiate a claim. If you have any trouble after filing a claim, please do reach out to us and we will get involved to make sure that you are taken care of.
PLEASE NOTE: All sales from the following manufacturers are FINAL and will NOT be eligible for return:
What if my order is not correct?
Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact email@example.com, and we will look into it. Please include your order reference at all times when e-mailing customer services.
If you have any questions, concerns or comments please contact us.
We are open Monday to Saturday between 10-9pm PST and Sundays 11-6pm PST
tel: (626) 796-0066
fax: (626) 796-0068
info and order email: firstname.lastname@example.org
300 E Colorado Blvd Suite 157
Pasadena, CA 91101
- Should I include my phone number when ordering? Yes, please ensure that a valid contact telephone number is added to all orders. The carrier needs this in case of any difficulty finding an address. Failure in providing one could result in a severe delay of your delivery.
- How soon will I receive my order? We aim to ship within 1-2 working days approximately.
- When will I know my order has been shipped? As soon as you have received your 'Dispatch Confirmation' email from us with your tracking number, you will know it has left our warehouse on this date. Please note, all shipments are collected around 4pm Pacific Standard Time, so no tracking numbers will show any movement on the UPS website before this time (4pm PST) as the orders would not have been scanned out of our warehouse and into first location en route to you.
- Can I change my order once its placed? Yes, but since we ship items out usually within the day we must be notified ASAP. Once your order has been shipped, it's not possible for us to change it.